Reach your customers now, pick a plan later
Start with a 7-day trial to test all Tidio features for free. Choose one or more plans to create your custom solution at the end of the trial. Free-forever plans available.
Free
For new businesses seeking to start offering great customer service. Free forever. No credit card required.
0
USD
/month
50 Handled Conversations
- 50 Handled Conversations
This plan includes:
Live chat
Ticketing
Social media integrations
Starter
Ideal for small businesses focused on enhancing customer satisfaction via live chat support.
29
USD
/month
100 Handled Conversations
- 100 Handled Conversations
7-day free trial
Everything in Free, plus:
Basic analytics
Live visitors list
Operating hours
Live chat support
Growth
Ideal for teams of all sizes prioritizing customer service as their competitive advantage.
59
USD
/month
0-250 Handled Conversations
- 0-250 Handled Conversations
- 251-400 Handled Conversations
- 401-600 Handled Conversations
- 601-800 Handled Conversations
- 801-1000 Handled Conversations
- 1001-1500 Handled Conversations
- 1501-2000 Handled Conversations
7-day free trial
Everything in Starter, plus:
Up to 2000 Handled Conversations
Advanced analytics
Tidio power features
No Tidio branding (add-on)
Permissions
Tidio+
For businesses requiring better limits, additional integrations, advanced features, and premium support.
Starts at
749
USD
/month
Everything in Growth, plus:
Custom branding
Multisite
Departments
Multilanguage
Open API
Solution for established businesses
Enterprise
For businesses requiring unlimited products, additional integrations, advanced features, and premium support.
Unlimited quota
Analysis & Monitoring
Super admin role
Lyro as managed service
2999
USD
/mo.
Compare plans and features
Frequently Asked Questions
What is a Conversation?
Conversation is any live chat, ticket, email or social media channel conversation. A visitor, operator or an automated flow may initiate a conversation. Remember that not all conversations are counted as “Handled conversations”
What is a “Handled conversation”?
"Handled Conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions. Responses from Flows and Lyro AI Chatbot are not counted as ‘agent replies’.
Will I pay for unwanted conversations?
No. A conversation is only billed as a Handled Conversation once you reply using Tidio or proactively initiate a conversation with your visitor. If you don’t respond to a customer conversation – if it’s spam or simply a message that doesn’t require a reply – the conversation won’t count toward your monthly limit.
Will I pay for multiple messages within one conversation?
A conversation that receives a response by a human agent or is initiated by a human agent will only be counted as one Handled Conversation regardless of how many messages are sent or received on the thread.
How does the free trial work?
During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial. At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option. It means that you can use the full feature set of any Customer Service, Lyro AI Chatbot, Flows or Email Marketing plan within your first 7 days with Tidio.
Can I change my subscription anytime I want?
Yes, you can. You can downgrade or upgrade your subscription at any time. Please note that any subscription changes will come into effect at the start of your next billing cycle meaning that you will keep your premium features until the end of the existing cycle.
Can I subscribe to more than one product?
Absolutely. Our products are designed to complement each other, so you can mix and match to create a solution tailored to your business needs. For example, you can combine a Customer Service plan with the Flows and Lyro AI Chatbot plans to create an AI customer service suite that solves most customer problems without human intervention, freeing your live support agents to handle complicated requests. You can subscribe to a single paid plan and use the free features of other plans at the same time. For example, you can subscribe to the Growth Customer Service plan and use the free plan versions of Lyro AI Chatbot and Flows. You can also subscribe to the free versions of all our plans. Alternatively, you can also bundle multiple paid plans for more features and better limits.
Can I use Flows and/or Lyro AI Chatbot with a Customer Service plan and create a bundle?
Absolutely. After subscribing to one of our products you can still use free features and quotas from the free plan for all other products. With a Flows plan, you can add our pre-defined Flows templates to your website or manually create automated workflow scenarios with our drag-and-drop automation builder. The Lyro AI Chatbot plan enables you to handle up to 300 conversations per month with AI. However, you can let Lyro handle as many conversations as you want with Tidio+.
Can I add Tidio live chat to more than one website/store?
Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc. If you want to have a different behavior for every website, talk to us.
Can I send live chat messages?
Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.
How does the ticketing system work?
Tidio’s AI-powered ticketing system enables you to transform incoming support emails, live chat conversations, and social media messages into tickets and assign them to available operators. You can monitor tickets and add notes or custom tags to follow up on conversations. Tidio automatically analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.
How many support agents can I add to my Tidio project?
You can add up to 10 agents on self-serve plans and custom numbers on the Tidio+ package.
Offer great customer service with Tidio
Start with a 7-day trial to test all Tidio features for free or contact sales to see Tidio in action.
No credit card required